Account
Account & sign-in help
Use this route if you cannot access your MyTUP Social account, believe account details are incorrect, or need help with profile/account behavior.
Email account support →MyTUP Support
Get help without the runaround.
Find help with account access, technical problems, safety reports, privacy questions and account deletion. For university records, enrollment, admissions, grades or other official TUP matters, use the appropriate university office rather than MyTUP Support.
01
Account & sign-inLogin problems, account access, profile issues and account-specific assistance.02
Technical supportUnexpected app or web behavior, errors, broken features and device-specific issues.03
Safety & reportingHarassment, harmful content, impersonation, scams, privacy concerns and community-rule violations.04
Privacy & deletionQuestions about personal information, privacy choices and permanent MyTUP Social account deletion.Choose the right support route.
Using the correct route helps us investigate faster and prevents official university requests from being sent to the wrong team.
Technical
App, Web & feature issues
Tell us what happened, what you expected to happen, the device/platform you were using and—if useful—a screenshot that does not expose sensitive information.
Report a technical problem →Safety
Safety, abuse & reporting
Use in-product reporting controls where available. For serious platform-safety concerns that require additional review, contact MyTUP Support and identify the account or content involved.
Read Community Guidelines →Privacy
Privacy & account deletion
Review how MyTUP handles information, exercise available privacy choices, or start the permanent account-deletion process through the dedicated deletion page.
Privacy Policy →Downloads
Installation & access
Use the Download page for official iOS and Android store links when available, or open MyTUP Web and the LMS directly from the browser.
Download & access MyTUP →Official TUP
University records & academic matters
Admissions, enrollment, grades, transcripts, official records, scholarships and formal university decisions are handled by TUP, not MyTUP Support.
Find the correct TUP resource →Contact MyTUP Social
Still need help?
Send one clear message with enough context for the team to investigate. Do not send passwords, one-time codes, financial information or unnecessary sensitive records.
support@mytup.social
Whenever possible, email from the address associated with your MyTUP Social account.
AccountName, username and registered email address.
ProblemWhat happened and what you expected.
PlatformAndroid, iPhone/iPad or Web.
EvidenceScreenshot or error message if relevant and safe to share.
MyTUP Support is for the MyTUP Social platform.
For official TUP academic or administrative matters, use the university's official channels. Start with our Student Resources or Campus Guide, then follow the official TUP source.